This policy governs the privacy of those who use any of our plans purchased through the #itsfine app and also those who use the website and explains to you how we control, process, handle and protect your personal information while using our plans or browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing/using this website.
In addition, we would also recommend you view our Terms of Business in relation to the products and services we offer on the website, which can be accessed here
Policy key definitions:
- “I”, “our”, “us”, or “we” refer to the businesses, The Fine Dieting Company Limited & The Fine Diet Limited.
- “you”, “the user” refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner’s Office.
- Cookies mean small files stored on a users computer or device.
Our website may contain hyperlinks to third party websites, which operate fully independently from us and, therefore, we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our website should not be viewed as an endorsement and, should you visit or use these websites, this is at your own risk.
If you contact us to make an enquiry or to raise a concern about our website or any aspect of our online services, we aim to respond to you as promptly as possible and we do so on the basis that we have a legitimate interest in replying to you.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically. We are registered with the ICO under the Data Protection Register, and our registration number is: ZA301988.
If you do decide to sign up to one of our products, we will need to collect and process information about you to create your account. The information we may ask for is as follows:
- your name (first name and surname)
- your email address
- your phone number
In addition, if you decide to purchase one of our plans, we will require more in-depth information to be able to accurately assess your needs and ensure our plans are tailored to your requirements. The additional information would fall into these categories:
- health and lifestyle questions
- personal photographs (these are optional)
- existing eating patterns
- medical information, in the event of a complaint or cancellation issue
Further information on these can be found within our Terms of Business here
Any information you supply through the interactive areas of our website and of any of our products is done so voluntarily and at your own risk. By interacting with these features or across any of your social medial platforms, you are also providing consent for us to contact you.
The payment for any products you purchase from us is undertaken through your chosen application marketplace, i.e. the Apple App Store or Google Play, who will ask you for information relating to the payment details, such as credit/debit card details. We will not share any personal information with these third-party providers, nor will we receive any of the financial information that you provide to them. To find out more about how these companies collect and use personal data, please view their privacy policies.
How do we use your personal data?
We may use the personal information that you provide for the following purposes:
- to enter into an agreement with you to provide our services or products and in the provision of those services and products.
- to log and process your order in our information systems
- to provide access to our mobile platform
- to reply to your correspondence to us
- to provide you with ongoing updates and information relating to the product you have purchased as well as developments within the businesses as a whole
- for company tax reporting purposes (as required by law)
- to comply with regulators, law enforcement agencies or in relation to any claims that may arise
By signing up to any products provided by us, you are also opting in to receive e-newsletters or other marketing materials sent via email. If you would like to opt out of these, you can do so via the unsubscribe feature that appears in the correspondence or by emailing email@example.com.
In the unlikely event that we need to enforce or apply our contractual terms, investigate potential breaches, protect the rights and freedoms, property or safety of our businesses or those of our customers and other individuals, we may also disclose your information to relevant third parties to be able to do so.
In addition, if we reasonably believe that you are or may be in breach of any of the applicable laws, we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.
In the event of the sale of all or part of the ownership of the business(es), should the information we hold be affected you will be notified either via email or through information provided on the website of such changes, how they affect you and what options you have with regard to the changes.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Data security and protection
We aim to ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Although we take the security of your information very seriously and take the appropriate steps to safeguard this, ultimately by choosing to share your personal information with us, you accept that no system can ensure complete security and that the information you provide is done so at your own risk.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
To discuss these in more detail or if you have a complaint about our use of your personal data, please email us at firstname.lastname@example.org.
You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
We also use website analytics to help ensure we offer the best service to all our users. This is done by evaluating user behaviour on the website through third-party data analytics service providers (such as Google Analytics).
Any information collected by such a provider is done on our behalf, in line with the instructions and limitations we have placed upon them as well as in line with their own privacy policies. For more information, please refer to our Cookies Policy.
The information contained within this website is designed for the use of consenting adults only. If a parent or guardian becomes aware that a child (in our opinion anyone under the age of 18 who we would consider unsuitable for the products we provide) has purchased a product or is receiving information from us, please bring this to our attention by emailing email@example.com, where we will ensure the appropriate steps are taken to remove them from our databases.
In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for research and/or business analysis purposes.
Where you have provided us with personal information in order to purchase a plan and set up an account with us, we will retain those details for as long as your account remains active.
Following the closure of your account, i.e. one month after the last payment has been made, we will then keep the information for a further 12 months, after which time all of your information will be removed from our system.
Where we obtain your personal data in relation to the use or purchase of our services or products, including VAT or invoicing information, we are obligated by law to keep this for a minimum of six years.
Where you engage in online discussions through the mobile application, such as within a discussion or chat window, this content will be kept indefinitely. To have this communication erased please contact firstname.lastname@example.org.